A home for people with physical and intellectual disabilities at Salamander Bay is under investigation by the NSW Ombudsman.
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Complaints were lodged with the ombudsman in August 2016 over the alleged treatment of clients and questions over government funding at Tomaree Accommodation Services.
The ombudsman sent a two-page letter to the board dated October 11, 2016, since provided to Fairfax Media.
In one of those incidents it was alleged that TAS applied for state and federal funds to provide respite care to a man who was said to be suicidal.
The ombudsman has asked the board what action TAS took, or proposed to take, concerning allegations it sought emergency respite funding for the man but did not seek appropriate medical assistance for him or advise his next of kin.
In another incident, the ombudsman has asked the board to explain what action TAS had taken, or planned to take, after a woman was allegedly left unsupported in the TAS Star restaurant "for hours".
When Fairfax contacted the board president Craig Dell this week, he said he did not know about the incidents as they had occurred before he was appointed to the position in September.
"When I came in I made it clear I had no knowledge of what happened before I started there," he said.
When asked to comment on the Ombudsman investigation, he said: "I don't remember that letter".
TAS founder Jenny Field said she had sought expressions of interest from community members in July 2017 to "reinvigorate the board".
"I was hoping to get some new people onto the management committee," she said.
"We had 18 people come forward but I couldn't find out when [the board] was having its next meeting."
Ms Field is confined to a wheelchair after the complications of hip surgery and lived in the accommodation for six months, up until roughly two weeks ago.
Toward the end of her time she said a number of staff had resigned and on July 28 the locks were changed.
Mr Dell said it was because of a "security breach".
"I don't know what security breach he's talking about; people had resigned, and instead of getting the keys back they changed the locks," Ms Field said.The TAS board is yet to have its annual general meeting for the reporting period ending June 30.
Mr Dell told Fairfax he was in Queensland and did not know when the AGM would be held.
"We're supposed to be waiting for the financials to be sorted out," he said.
"[The accountants] missed one of our accounts."
The office of the NSW Ombudsman declined to answer questions about the investigation "as it is currently open, and we are subject to statutory secrecy provisions".
