Coronavirus: Financial support available for Hunter Water customers

Hunter Water customers are being offered financial assistance to help ease the pressure of paying their water bills during the COVID-19 crisis.

Acting CEO Darren Cleary said that support services would include account extensions to give customers more time to pay, interest free payment relief and flexible payment options.

"There's also payment support for tenants to help offset their water usage costs and support for tenants to offset their water usage costs in the form of Payment Assistance Credits," he said.

"We recognise this is a very difficult time for many people and businesses in our community, and it's crucial our customers continue to have access to our safe, reliable and essential services - first and foremost to ensure good hygiene and sanitation.

"At the same time, we acknowledge our customers and community are also dealing with the economic impacts of this crisis, and we want to do what we can to alleviate any bill stress they may be experiencing. We won't restrict the water supply of any customers who can't pay their bills during this time."

Hunter Water urges customers to contact them via phone, email or webchat.

To apply for financial assistance or for more information about Hunter Water programs and support services, visit